At GOAL4K, we want to ensure that you are 100% satisfied with your premium digital subscription. All our services are provided and billed under NORDIC ZEN LLC.
1. Refund Eligibility
Due to the digital nature of our streaming content and immediate activation of subscriptions, we generally do not issue refunds once the service has been activated or used. However, we may consider refunds under the following exceptional circumstances:
– Technical Issues: If you experience persistent technical difficulties or inability to access our services, and our dedicated support team is unable to resolve the issue within 48 hours of notification.
2. Refund Process
To request a refund based on technical failure, please contact our customer support team within 7 days of your purchase date. You must provide:
– Order details (Order number and purchase date).
– A detailed description and evidence of the technical issue encountered.
3. Disputes and Chargebacks
We encourage our customers to contact support directly to resolve any billing issues or misunderstandings. Initiating a dispute or chargeback with your bank or payment provider without contacting our support first may result in immediate suspension of your account and future services.
4. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our support team at: support@goal4k.com.